IMPORTANT INFORMATION

Shipping policy

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Returns

IMPORTANT INFORMATION!

Until further Notice: Due COVID-19 cases from state to state, we will no longer be able to accept returns or exchanges to ensure the health of our Momily and staff. Thank you for understanding.

Last updated 2/17/2021

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3.1 Return Due To Change Of Mind

OH MOM, LIMITED will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.


Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(OH MOM, LIMITED) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

3.2 Returns

OH MOM, LIMITED will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.

Customers will be required to pre-pay the return shipping.

Upon return receipt of items for warranty claim, you can expect OH MOM, LIMITED to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 8 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 15 - 35 days. This varies greatly depending on the courier and customs clearance. We are able to offer a more specific estimate when you are choosing your courier at checkout.

All international shoppers are responsible for additional taxes (from country) on their orders.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our operating days are Monday - Friday during standard business hours, except on national holidays at which time we may be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are NOT  able to change the address at any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

OH MOM, LIMITED can ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

5. Customer service

For all customer service inquiries, please submit an inquiry at shopohmom@gmail.comil.com